Лучшие серверы Mu Online — MU FAVORITE: Season 5.2 x10 - Living World на BestGames.to

Refund Policy

Atnaujinta: 2026 m

This policy sets out the conditions and time limits for refunds for the digital goods of mufavorite.com — packs of the in-game currency (bonuses) of the MU FAVORITE game server (the "Goods").

1. Refund conditions

1.1. The User may request a refund for the Goods if:

  • the payment went through but the Goods (bonuses) were not credited to the game account within 48 hours of payment;
  • the Goods are faulty through the Service's fault: the bonuses or the pack's gifts were credited in part or cannot be used in the game because of a technical error of the Service, and the Service did not fix it by delivering the Goods;
  • the money for one order was charged twice.

1.2. No refund or replacement is made when the Goods work and were credited in full, including when the User changed their mind, did not like the Goods, has already spent the bonuses in the game, the account was restricted for breaking the game rules, or the User gave a wrong account when paying.

1.3. On a refund, the bonuses and gifts credited for the order are taken off the User's game account.

2. Time limit for a refund request

2.1. A refund request is made within 14 calendar days of payment.

2.2. The request is sent to support: by e-mail [email protected] or in the Support section of the website. Give the account login, the order number, the date and amount of payment, the payment method and the reason for the refund.

3. Time to review a request

3.1. A request is reviewed within 24 hours of contacting support. The User is told of the decision the same way the request was made.

4. Time to make a refund

4.1. If the request is approved, the money is refunded within 72 hours of the refund decision.

5. Where the refund goes

5.1. The money is refunded to the same details the payment was made from: the bank account or card for payments by the Faster Payments System (SBP), the same cryptocurrency wallet for payments in cryptocurrency.

5.2. No refund is made to other details or to third parties.

6. Other

6.1. The User undertakes not to initiate a chargeback through a bank or payment system without first contacting the Service's support.

6.2. This policy is part of the User Agreement and the Public Offer.